What is ISO 21001?

ISO 21001 is the international standard for Educational Organizations Management Systems (EOMS). It helps all types of educational institutions — from schools and universities to training centres and corporate learning departments — improve the quality of their educational services and better meet the needs of learners and other stakeholders.

Why is ISO 21001 important?

As education evolves, institutions face growing pressure to deliver inclusive, learner-centred, and high-quality learning experiences. ISO 21001 provides a clear framework to align objectives with learners’ needs, foster innovation, promote consistency, and continually improve educational outcomes — all while boosting credibility and social responsibility.

Benefits

• Aligns educational activities with mission, vision, and policy
• Improves satisfaction of learners and staff
• Supports inclusive and equitable education for all
• Enhances credibility and trust in educational services
• Encourages innovation and continuous improvement
• Helps meet the needs of learners with diverse needs, including distance and lifelong learners